LatinosUSA

It started out simple and easy. I placed an online order for 4 items, paid for them, and was told I would receive free, same-day delivery. Oh, how nice that would be! Later that same day, I received an email saying my order was delivered. That message included a photo, as if that was proof of the delivery. However, the photo that Corporate sent me only showed some boxes of undetermined content resting on someone else’s porch. Easy to spot, it had a doorbell button and a mailbox, which my front porch does not have. And there was no security screen blocking access to the entryway, as my porch has. They might as well have sent me a photo of the backside of the Moon. Dumb carrier left the delivery on the wrong porch! And then took an insulting photo of it as proof!! I called the customer care number, but was told that this is not a priority concern to Corporate.

Corporate’s top and only concern is the bottom line. They couldn’t care less if your order was delivered to the correct location at the promised time.  Mistakes in the volume delivery of millions of parcels are foreseeable, and not considered a high priority. As long as more customers keep sending in more orders, they don’t have to bother about doing the job right.

So customers are routinely sold down the world’s second longest river and left in a vast rainforest, where what one human being may regard as their entire life becomes a mere mid-day snack for hosts of predators of all sizes and mannerisms. All of this sheltered in secret by the dense canopy of the rainforest, as opposed to a jungle, which allows more light to shine on the subject, or a zoo that maintains visiting hours.

This new encounter makes it now the second time I have had to suffer this delay in getting what I paid for. If a neighbor doesn’t magically leave the delivery on my porch in the next 2 days, I can request a replacement order that will be sent again, down that same river, aided by only a tiny shred of hope that it will reach my porch.